Can business telemarketing continue to work if the volume of calls continues to rise? Wijnand Mes, Marketing Manager for IBM Software Group UK, feels there are problems caused by a more general information overload:
‘We are approaching market information saturation point. Individuals are receiving messages from so many different sources that it becomes impossible to digest the information. I think this is already having an impact on response rates’.
Steve Massie feels that telemarketers must move with the times:
‘They may need to be more imaginative in future to get past the fatigue recipients feel at getting so many calls. Traditional techniques are wearing a bit thin’.
It’s not only a case of telemarketers having to develop new approaches. With the growth of Internet and e-commerce usage new types of business telemarketing will start to grow. The biggest change will probably come in the handling of inbound requests for first-stage information on goods and services. Customers will expect to be able to receive such information at the push of a button on a keyboard or mobile phone. The more complex functions of outbound business to business telemarketing will still require a more personal touch, requiring telemarketers to have a detailed knowledge of the business, products and services they are representing.
Growth areas will be linked to the new technologies, such as tours of company web sites – personal, responsive and tailored to the individual. Such ‘high touch’ services will become increasingly in demand; the emphasis will change from the quantity to the quality of staff. Businesses using external agencies will expect telemarketers to become surrogates for them.
Of course no matter how well planned and executed your business telemarketing campaign, human nature plays its part; the effects of traffic jams and towering in-trays can block the most skilled approaches. But get the right people offering the right product in the right way – and the outcomes could surpass expectations
In B2B marketing, business prospecting mainly done online through email, social media and phone. Business prospecting is very important because it is the one who know what potential could be inclined into its partners. Good prospecting calls for an effective way of knowing and verifying the information from your business prospects. Knowing so would allow to funnel down good partners and integrate measurable results in your marketing emails.
There are several ways for you to discover the insights you need in multi-channel marketing. You can evaluate your data or survey existing customers to figure out what your target audience needs or you can go to the places where they’re already sharing this information—community forums. Community forums are one of the best (and most commonly overlooked) channels that provide B2B marketers with an invaluable, and often free, pool of queries and topics of interest and also used as campaign materials for B2B Engagement.
There are a lot of resources out there that promise to make your sales reps better, faster, and stronger. Ultimately, they are made of tips and tricks, call scripts, subject line suggestions, and more. We know that a lot of you read this article and share it with your teams.
But when it’s all said and done, how do you identify if your sales reps have actually improved?
“Excellent performance” goes beyond quota fulfillment. It’s a combination of factors, and you’ll have to take in multiple data points and more substantive assessments to evaluate whether your salespeople are performing good or bad. Continue reading →
Luke Skywalker has been known as the son of the overlord Darth Vader which has been known to be Anakin Skywalker. His potential in harnessing the force is comparable with his father. The only thing left for him is to decide how to use it. That would sound similar with B2B online marketing. It is just like anyone in the marketing industry. The correct path in marketing the online environment must be prepared. Continue reading →
Whether planning a big or small business, corporate identity is always integrated into action. This makes up the totality of the whole business from the CEO up to the utility employees. This is also the summary of the business and its name and what it makes up for. In short, business identity is very critical in establishing good brand in the market. Continue reading →
B2B marketing is just like a dating site for business finding its right partners. The job of a B2B marketer isn’t easy when a business client demands so much about its wanted partner. Often, we are like who gave marriage to most business to business relationship there is. We look for a better time and place to make business make out to each other. It sounds like we are a dating app in your phone except we make a thorough verification of our clients, not to mention it is not free. It comes with a price. Continue reading →
There are a lot of ways to generate lead. From the most common, which is telemarketing up to the most recent lead buying. The continuous expansion of internet lead the digital marketing into multiple channels and so on to the creation of new channels which generate leads. In today’s strategy in b2b marketing, newly formed channels are in to help marketers in finding the right leads for their pipeline. Continue reading →
Timing can be such a difficult feat for most. But timing can also be that winning move for a football player to score a goal, for a boxer to knock-out his opponent, even for a salesperson to get a response from a prospect.
Often wonder why the emails you send hardly get a response? There could be numerous answers to that, but why not start with the easiest to solve: schedule the delivery of your emails. GetResponse states that the specific schedule of sending emails to your prospect can boost the chance of getting a response than just randomly setting a time.